Privacy Policy
Last updated: April 2026
1. Information We Collect
We collect information you provide directly:
- Account Information: Name, email, phone number when you register
- Booking Information: Passenger names, travel details, contact information
- Payment Information: Mobile money number or card details (processed securely by PayChangu)
We also collect automatically:
- Device information and browser type
- IP address and location data
- Usage data and preferences
2. How We Use Your Information
- Process and confirm your bookings
- Send e-tickets and booking confirmations
- Provide customer support
- Send important travel updates and notifications
- Improve our services and user experience
- Prevent fraud and ensure security
3. Information Sharing
We share your information with:
- Bus Operators: Passenger details necessary for travel
- Payment Providers: PayChangu for processing payments
- Service Providers: Email and SMS services for notifications
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. Payment information is processed through PCI-compliant payment gateways.
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Opt out of marketing communications
6. Cookies
We use cookies to improve your experience, remember preferences, and analyze site usage. You can manage cookie preferences through your browser settings.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Booking records are kept for 7 years for legal and accounting purposes.
8. Contact Us
For privacy-related inquiries:
Email: privacy@rica.mw
Phone: +265 999 123 456