Privacy Policy

Rica Technologies recognizes the importance of the privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and processor.

This Privacy Policy is applicable to any person ('User') who purchases, intends to purchase, or inquires about any product(s) or service(s) made available by Rica through our website and mobile applications. By using or accessing our platforms, the User agrees with the terms of this Privacy Policy.

The information detailed below is collected for us to provide the services chosen by you and fulfill our legal obligations:

• Registration Information: Name, gender, age, contact details (email, phone number) provided while subscribing or registering.
• Booking Information: Passenger details, travel history, and preferences.
• Transactional Information: Payment history, billing information, and encrypted payment gateway tokens (we do not store full credit card details or mobile money PINs).
• Device Data: IP addresses, operating system, browser type, and location data (if permitted) used for optimizing your experience.

• To keep you informed of the transaction status and send booking confirmations via SMS, WhatsApp, or email.
• To allow our customer service to contact you, if necessary.
• To customize the content of our website and mobile app based on your preferences.
• To validate/authenticate your account and prevent any misuse or abuse.
• To request reviews of products or services to improve our offerings.

Service Providers: Your information (like passenger names and contact details) shall be shared with the end service providers (bus operators) responsible for fulfilling your booking. The operators process this information to make arrangements for your journey.

Third-Party Vendors: We may share data with payment processors, data hosting platforms, and communication gateways (SMS/Email providers) strictly to perform tasks on our behalf under confidentiality agreements.

Legal Disclosure: We may disclose User's Personal Information if required to do so by law, court order, or to enforce the rights and safety of Rica and its users.

Rica uses cookies to personalize your experience on the Website. Cookies are small pieces of information stored by your browser. They allow us to serve you better by remembering your login state and preferences.

Each time you access the Website, your session data gets logged. This helps us analyze User choices, browsing patterns, and diagnose problems with our servers.

We retain your Personal Information for as long as is reasonably necessary for the purposes listed in this policy, or to comply with legal, regulatory, or accounting requirements.

You may access, correct, or request deletion of your Personal Information from your user account. If you wish to withdraw consent or delete your account entirely, you may write to us. Note that we may keep transactional information if required by applicable local laws.