Cancellation Policy
Understand our refund and cancellation terms
Refund Policies Handled by the Operator
Each bus operator sets their own cancellation and refund policies. The refund schedule below is the standard policy for most operators. Always check the specific operator's policy before booking, as some operators may offer different terms.
Refund Schedule
More than 24 hours before departure
100% refund - No cancellation fee
12 to 24 hours before departure
75% refund - 25% cancellation fee
6 to 12 hours before departure
50% refund - 50% cancellation fee
Less than 6 hours or No-show
No refund available
How to Cancel
Note: Your refund amount depends on your operator's cancellation policy and how close you are to departure. The refund will be calculated based on the timing of your cancellation.
- 1Go to "My Bookings" in your account or use your booking reference
- 2Find the booking you want to cancel and click "Cancel"
- 3Confirm the cancellation - you'll see the refund amount before confirming
- 4Refund will be processed to your original payment method within 3-5 business days
Refund Processing Time
Mobile Money
Airtel Money / TNM Mpamba
1-2 business days
Card Payments
Visa / Mastercard
5-7 business days
Important Notes
- •Operator-specific policies: Each operator may have different cancellation and refund terms. Check your booking confirmation for the operator's specific policy.
- •If a trip is cancelled by the operator, you will receive a full refund automatically
- •Service fees may be non-refundable in some cases
- •Partial cancellations (some seats in a booking) follow the same policy
- •Special promotions or discounted tickets may have different cancellation terms
Need help with a cancellation?
Contact Support